Contact
Get in touch
Questions about an order, tracking or a product? Send us a message and we'll reply within 24 hours, Monday to Friday.
Email us
support@lynxlab.co.ukReply time
Within 24 hours, Mon to Fri.
Order by 6pm
For same-day dispatch.
Send us a message
What to include in your message
The more of this you give us, the more likely your first reply is the answer rather than a question back.
About an order
Your order number (it starts with LX) and the email you used at checkout. If it is a delivery problem, tell us the last tracking update you can see.
About a product
Which product and which strength. If your question is about purity, the lot number from the lab report helps.
About a larger order
Which products, the quantity and roughly when you need them. We will come back with availability.
You might not need to message us
These are the questions we get most often.
When will my order arrive?
Order before 6pm and it ships the same day by Royal Mail Tracked 24. Most UK orders arrive the next working day. See shipping & delivery.
Can I change or cancel my order?
Yes, if it has not shipped yet. Email us with your order number as soon as you can. After dispatch it falls under our returns policy.
Where is the lab report?
On every product page, under the image. For example BPC-157 or Retatrutide.
What do I mix the powder with?
Bacteriostatic water. We sell it in sealed 10ml vials: bacteriostatic water.
How do I pay?
Card, Google Pay or Apple Pay at checkout. UK delivery is free on every order, with no minimum.
Do you sell for human use?
No. Everything is sold for laboratory research use only, as set out in our terms of service.