Terms of service

These terms apply to every order placed on lynxlab.co.uk. By placing an order, you agree to them. Please read them, and keep a copy if you want to.

Who we are

• Trading name: LynxLab (lynxlab.co.uk)
• Email: support@lynxlab.co.uk

All LynxLab products are sold for laboratory and research use only.

• They are not medicines, food or supplements.
• They are not for human or animal use.
• Nothing on this site is medical advice.

By ordering, you confirm you understand this and will store, handle and use the products safely and lawfully.

• You must be 18 or over.
• We deliver to UK addresses only.
• The details you give at checkout must be true and yours.

• You place an order and pay at checkout.
• We email you to confirm we have received it.
• Our contract starts when we dispatch your order and email you to say so.

We can refuse or cancel an order before dispatch, for example if an item is out of stock, the price was clearly wrong, or we suspect fraud. If we do, we refund you in full.

• All prices are in pounds sterling (£).
• The price you pay is the one shown at checkout.
• UK delivery is free on every order, with no minimum spend.
• You pay in full when you order.

We take card and wallet payments through our secure payment provider. We never see your full card number.

Pricing mistakes

We check our prices carefully. If a price is clearly wrong, we will contact you before dispatch. You can then order at the correct price or cancel for a full refund.

• Every batch is HPLC tested to 99% purity or higher.
• You can read the lab report for each product before you buy.
• Product photos are for illustration. Labels and packaging may look slightly different.
• Follow the storage guidance on each product page once your order arrives.

• Order by 6pm (midnight) for same-day dispatch.
• Every order goes by Royal Mail Tracked 24.
• We email you a tracking link when it ships.
• The parcel is your responsibility once it is delivered to your address.

Delivery times are estimates, not guarantees. Full details are on our shipping page.

• Damaged, faulty or wrong items are replaced or refunded in full.
• Unopened, sealed items can be returned within 14 days of delivery.
• Opened vials cannot be returned unless damaged or wrong.

The full process is in our refunds & returns policy, which forms part of these terms.

If we break these terms, we are responsible for loss or damage you suffer that was a foreseeable result of that. We are not responsible for loss that was not foreseeable.

We are not responsible for:

• Misuse of a product, or any use other than research use
• Products stored or handled against our guidance
• Delays caused by events outside our control, such as strikes or severe weather
• Business losses, such as lost profit or lost opportunity

Our total liability for any order is limited to the amount you paid for it.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Your statutory rights are not affected.

• All content on this site, including text, photos and logos, belongs to LynxLab. Please do not copy it without our permission.
• Reviews you post must be honest and your own. We may remove reviews that are offensive, misleading or unrelated.
• We aim to keep the site running and accurate, but cannot promise it will always be available or error free.

We use your personal data as set out in our privacy policy.

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

If something goes wrong, please email support@lynxlab.co.uk first. Most problems are sorted within a day or two.

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also use your local courts.